Frequently Asked Questions

What kind of businesses do you work with?

We mainly work with small and mid-sized businesses and startups that need a website, online store, business software, a mobile app or automation. See Industries for examples of the sectors we build for.

Where is Wex Worlds LLC based?

Wex Worlds LLC is a limited liability company registered in the State of Wyoming, USA. Our registered address is 30 N Gould St Ste R, Sheridan, WY 82801. Our team works remotely, and we work with clients by email, phone and video call, Monday to Friday, 9 AM to 6 PM ET.

How do I get a quote?

Email info@wexworldsllc.com or call +1 332-345-2644 with a short description of your project. We will set up a free scope review and then send you a written proposal. See Request a Quote for what to include.

How much does a project cost?

It depends on the scope. We price each project individually and put the total cost in writing before any work begins. See Pricing for how we price and what affects cost.

How long does a project take?

Timelines depend on the size of the project and how quickly feedback and content are provided. Your proposal includes a timeline with milestones.

How do payments work?

Most projects start with a deposit, followed by milestone payments as deliverables are completed. Maintenance plans are billed on a recurring basis. All invoices are in U.S. dollars. See Payment Terms.

What payment methods do you accept?

The accepted payment methods are listed on each invoice. Where online payment is offered, it is processed by a secure third-party payment processor, and we never ask for card details by email or phone.

Can I get a refund?

Refunds depend on how much work has been completed. Payments for work already performed and delivered are non-refundable, and unused prepaid amounts are reviewed as described in our Refund & Cancellation Policy.

Can I cancel a project?

Yes. Notify us in writing. You pay for work completed and costs incurred up to the cancellation date. The full rules are in our Refund & Cancellation Policy.

Who owns the finished work?

Unless your agreement says otherwise, ownership of the custom deliverables created for you transfers to you once all fees for them are paid in full. Pre-existing tools and reusable components remain ours and are licensed to you. See our Terms and Conditions.

How is the work delivered?

All of our services are digital. Nothing is shipped physically. Websites and apps are deployed to your hosting or accounts, and code, files and documentation are handed over as described in our Service Delivery Policy.

Do you offer support after launch?

Yes. We offer optional maintenance and support plans covering updates, fixes, backups and monitoring. See Website Maintenance.

Do you guarantee rankings, traffic or sales?

No. We do careful, professional work, but results such as search rankings, traffic, leads or revenue depend on many factors outside our control, so we do not guarantee them. See our Disclaimer.

Is my business information kept confidential?

Yes. We protect non-public information you share with us and use it only to deliver your project, as described in our Terms and Conditions and Privacy Policy.

What do you need from me to get started?

A description of your goals, any examples you like, access to existing systems or accounts where needed, and timely feedback during the project. Delays in feedback or access can extend the timeline.