Last Updated: September 2026
This Refund Policy describes how Wex Worlds LLC (“Wex Worlds LLC,” “we,” “us” or “our”) handles refunds for our custom software development, web development, e-commerce development, mobile app development, AI and automation, SaaS development, API and system integration, CRM and ERP solutions, cloud and technology consulting, digital marketing, and website maintenance services (the “Services”). This policy should be read together with our Terms and Conditions.
1. Nature of Our Services
Wex Worlds LLC provides custom, project-based professional and technology services rather than off-the-shelf physical products. We do not sell products through an online checkout on this website, and payment for engagements is arranged directly between Wex Worlds LLC and the Client as part of a Project Agreement or invoice, not through an on-site payment processor.
2. Deposits
Where a project requires an upfront deposit before work begins, that deposit secures our time, resources and scheduling for your project. Once work has commenced, deposits are generally non-refundable, as they reflect time and resources already allocated to your engagement. If a project is cancelled before any work has begun, please contact us to discuss your specific situation; refunds of an unused deposit, where work has not yet started, are considered on a case-by-case basis.
3. Milestone Payments
For projects billed in milestones, payment for a milestone becomes due upon completion and delivery of that milestone’s agreed deliverables. Once a milestone deliverable has been completed, delivered and/or accepted by the Client, the corresponding payment is non-refundable, as it reflects work already performed.
4. Cancellation by the Client
If you wish to cancel a project in progress, please notify us in writing as soon as possible. You will be responsible for payment for all work completed and expenses incurred up to the date of cancellation. Any amount paid in advance that exceeds the value of work completed and costs incurred may be refunded at our discretion, less any non-refundable amounts described in this policy.
5. Cancellation or Termination by Wex Worlds LLC
If Wex Worlds LLC needs to cancel or terminate a project before completion for reasons not attributable to the Client, we will provide a reasonable refund of prepaid fees for work not yet performed.
6. Non-Refundable Items
The following are generally non-refundable: fees for work already performed or deliverables already provided; third-party costs already incurred on the Client’s behalf, such as domain registrations, hosting fees, software licenses, plugins, stock assets, or third-party API and subscription costs; and consulting, advisory, or support time already delivered under a maintenance or support arrangement.
7. Website Maintenance and Support Plans
For ongoing maintenance or support services billed on a recurring basis, fees already paid for a current billing period are non-refundable once that period has begun, though you may cancel future billing at any time in accordance with the notice terms in your Project Agreement.
8. How to Request a Refund
To request a refund or discuss a billing concern, please contact us at info@wexworldsllc.com with your name, invoice or project details, and the reason for your request. We will review your request in good faith and respond within a reasonable time. Approved refunds are typically processed within 10-15 business days and issued using the original payment method where possible, or another mutually agreed method.
9. Billing Disputes and Chargebacks
If you believe you have been billed in error, please contact us directly first so we can review and resolve the matter. Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us may result in a pause or suspension of ongoing Services while the matter is investigated, and does not waive any amounts owed to Wex Worlds LLC for work already performed.
10. Governing Law
This Refund Policy is governed by the laws of the State of Wyoming, United States, consistent with the governing law provisions in our Terms and Conditions.
11. Changes to This Policy
We may update this Refund Policy from time to time. The “Last Updated” date above reflects the most recent revision.
12. Contact Us
Questions about this Refund Policy can be directed to:
Wex Worlds LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: info@wexworldsllc.com
Phone: +1 332-345-2644